In the middle of an East Texas summer heat wave, our AC went out. Old Republic Home Protection immediately assigned a contractor who determined that we needed a new unit. After two weeks we still had no AC. We were having trouble with the assigned contractor not doing what he said he would do and not communicating with us, so we expressed our frustration to Old Republic. This was a Thursday evening. Friday morning, Old Republic assigned a new contractor, Thomas Heating Air Conditioning. This new contractor was amazing! They came out early friday afternoon to inspect the unit and get information, purchased a replacement unit that same day, and Monday morning had a crew of eight people at our home to install the new inside and outside units. By 1 pm Monday we had AC! This was no easy job we learned, because the unit is a downward flow unit which is not standard. In fact, the heating unit had to be replaced as well, and Gerry Thomas, the owner, who was very hands-on and communicated with us extremely well, had a piece especially fabricated to fit correctly onto the system.
We are extremely grateful to Old Republic and Thomas Heating Air Conditioning. We HIGHLY recommend them to anyone looking to work with a home warranty company or AC & heating company. In fact, we have already recommended Thomas Heating Air Conditioning to our realtor and some friends, because we want the people we care about to know where they can get great air conditioning and heating service if they need it.